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FAQ

Manufacture

Q: Are you a manufacturer?
A: Yes, we have been offering specialized products in this field for 20 years.

Q: Where is the origin of the product?
A: Ours products are made in Taiwan.

Q: What’s your MOQ?
A: It will depend on the size & type of products.

Q: How to get a sample?
A: We can send the sample but it is charged.

Q: Can we print our logo on products?
A: Yes, we support the OEM & ODM services, please kindly let us know your requirement.

Q: Which materials can be processed by your CNC machine?
A: Aluminum alloy, alloy steel, copper alloy, cast iron, engineering plastic, titanium alloy.

Q: What surface treatments can you do?
A: Anodized and ED treatment, chrome, painting.

Q: Does the product have a warranty?
A: Usually we provide a one-year warranty, but depends on the customer's use of the product.

Trade

Q: Are you a trading company or manufacturer?
A: We are manufacturer as well as exporter.

Q: What is the MOQ for product?
A: Usually we ask for 500pcs / set as MOQ and minimum order amount USD10,000.00 per order.

Q: How about the payment for samples or orders?
A: We support T/T and PayPal payment methods, you can choose the most convenient payment method.

Q: What is your terms of payment?
A: By T/T 30% advance payment when order is confirmed and 70% balance payment before shipment.

Q: What is your terms of delivery?
A: EXW, FOB, CIF.

Q: What is your lead time (delivery time)?
A: Usually take 45-60 days, the specific delivery time depends on the items and the quantity of your order.

Logistics

Q: How do you pack the products?
A: Usually packed according to export standard or your requirement, we also packed with stretch wrapping robot to protect your goods more securely.

Q: Do you test the product before shipping?
A: Our professional QC staff will conduct a certain percentage of random inspections for each product.

Q: What is K STAR International Supply Chain Logistics Service ?
A: ► Global logistics services : land transportation, ocean import and export transportation, air import and export transportation and logistics business in the Yangtze River region of China.
► Warehousing services : warehousing logistics, customs declaration business, insurance and distribution services.
► Free trade port area services : warehouse services, container (material) collection and distribution, re-export transshipment, contract delivery; assembly, packaging, repair, assembly,processing, production, inspection, testing, exhibition and other technical services.

Q: Why choose K STAR?
A: We insist on meeting customer demand-oriented operations and provide highly customized flexible modular integrated operations planning to help customers achieve their goals, reduce costs, increase competitiveness, and create maximum value, so that customers truly have no worries and become them. The strongest and most reliable backup.

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